{
  "$schema": "https://json-schema.org/draft/2020-12/schema",
  "title": "conversation kind complaint",
  "type": "object",
  "properties": {
    "category": {
      "description": "A classification for segmenting complaints",
      "type": "string"
    },
    "status": {
      "description": "If the complaint has been answered or not",
      "type": "string"
    },
    "url": {
      "description": "URL for the complaint if from a public source",
      "type": "string"
    },
    "rating": {
      "description": "A rating left by the client after closing the complaint",
      "type": "number"
    }
  }
}